2020 Isle of Man TT Cancellation Advice
Due to health and safety precautions surrounding the COVID-19 pandemic the 2020 Isle of Man TT has been cancelled.
All Sportsnet Holidays customers who held travel packages to the 2020 Isle of Man TT races have been provided a travel credit in line with the specifics of their package.
If you booked a travel package to the 2020 event, the travel credit note has been sent via email to the address provided upon booking your package. Please refer to the email sent to you via firstname.lastname@example.org with the subject title: “Sportsnet Holidays Credit Note” followed by your account number.
When Isle of Man TT packages are available again, guests with 2020 travel packages will be given priority access to the new event dates. You will be contacted by email and sms when your priority booking window is open.
Guests who are not able to travel to the next scheduled event will be able to use their credit on any Sportsnet Holidays listed event. Please refer to your travel credit note for the full terms and conditions.
Sportsnet Holidays thanks you for your patience & understanding throughout this period.
We have recently had a clients make a successful claims with their travel insurer in relation to the cancellation of this event. Should you wish to apply for a refund for your booking this can only be done via your travel insurance provider. If you wish to claim on travel insurance, please contact us for an official letter of cancellation to support your claim. Please contact email@example.com for the official letter of cancellation to support your claim. We cannot guarantee the outcome of your claim as this is independently assessed by the insurance provider. It is also pertinent to advise, if you have made a claim (irrespective of claim status) your insurance will be deemed to have been used and the ability to transfer your travel insurance policy to a new date will not be possible.
April 22nd, 2020: Our Global Operations team is currently in process of emailing each booking individually with a specific remedy to their 2020 Isle of Man TT travel package. We thank you for your patience in what has been a tumultuous time for us all. We look forward to resolving your travel packages as much as you do. Please know we have a high volume of bookings for the Isle of Man TT Races and it may take further time to email you personally. If you have not heard from the team by May 4th, 2020, please email firstname.lastname@example.org and they will be in contact to discuss the specifics of your travel package.
Again, we thank you all for your patience and understanding as we resolve the current situation. We hope you and your families have remained safe and healthy throughout this period, as we all look forward the 2021 Isle of Man TT races.
April 6th, 2020: Our Global Operations team is currently in process of contacting each of our guests with flights included in their 2020 Isle of Man TT package. If flights are included in your Sportsnet Holidays travel package and you have not heard from the team by April 7th, 2020 please email email@example.com and they will be in contact to discuss the specifics of your travel package. If you are waiting for a call regarding flights, know we have a high volume of guests travelling to the Isle of Man and it may take time to speak with you.
Our mission continues to be providing each of our customers with a positive outcome, as quickly as possible. We will discuss your package with you specifically. We are taking care to ensure each event is dealt with correctly and thoroughly. As each of our travel packages are tailored to specific guests needs and requests, there is not a one size fits all solution.
Regarding a final remedy to your travel package, we are still waiting on a number of suppliers to respond to us before we can resolve each account completely. Please understand we are working hard to resolve this for you as quickly as possible, and respect the challenging landscape we are currently operating in. We will be in touch with our guests directly once we are able to provide a remedy for your individual packages.
This will take time, so in the meantime; here’s a word from our Sportsnet Holidays ambassador, two-time winner and Isle of Man TT great Cameron Donald.
We’re working with the IOM government, event organisers & event suppliers to ensure an amicable outcome can be achieved on behalf of our guests. To curb the spread of COVID-19 many of our suppliers on the Isle of Man have gone into forced isolation or temporary closure, which has slowed the process.
As a business Sportsnet Holidays’ success has been built on satisfying our customers; many of whom travel with us year in and year out. The coronavirus does not change our mission to keep our customers satisfied. We are focused on achieving the best possible outcome for our clients.