US Masters Tournament Postponement Advice

As a result of the Novel Coronavirus (COVID-19) the 2020 US Masters Tournament has been postponed. New dates are yet to be set.

For the official statement, visit here.

Sportsnet Holidays is working with airlines, hotels and event organisers to ensure an amicable outcome can be achieved for all our customers. Airlines and hotels are individual business entities and hold their own unique policies. The specifics of your travel package can impact possible outcomes. In most cases, the direct transfer of your package to the new event dates can be seamlessly accommodated.

We appreciate it may not be possible for you to change travel plans. If this is the case, we will work with you to ensure the best possible outcome is reached. We will be in contact with each of our guests directly when new event dates are set and request that you update Sportsnet Holidays with your travel intentions as soon as possible.

Sportsnet Holidays, is working with all of our global suppliers; event organisers, airlines, cruise companies, hotels and hospitality venues to ensure an amicable outcome can be achieved on behalf of our guests that have been immediately impacted. Our suppliers are individual business entities and hold their own unique policies. The specifics of each travel package will influence the possible outcomes we can achieve for each customer. With thousands of customers and numerous stakeholders around the world involved, we appreciate your patience as we resolve this situation for you individually. To curb the spread of COVID-19 many of our suppliers have gone into government forced isolation; business & economies have halted, slowing the process. We understand that it’s frustrating that we cannot provide a detailed remedy at this time. Know we are engineering the best possible outcome we can for you.

Understand this will take time to resolve.

As a business Sportsnet Holidays’ success has been built on satisfying our customers; many of whom travel with us year in and year out. The coronavirus does not change our mission to keep our customers satisfied. We are focused on achieving the best possible outcome for each and every one of our clients. It is unfortunate and understandably frustrating that we cannot provide a detailed resolution to our guests at this time. Please bear with the team as we work through these unprecedented times, with your best interest at heart.

We have assembled a global operations task force who are tackling the challenges thrown at us as a result of COVID-19. Understand we are working to satisfy thousands of clients, working through individual scenarios, as information becomes available.  Once we have the appropriate information to provide you, the team will be in contact. We look forward to remedying this fluid situation for you & returning to the normal sporting fixtures as much as you do.

Travel Insurance

There are some variations as to how different insurance providers approach epidemics, pandemics and virus outbreaks like the Coronavirus. For insurance advice to talk to your insurance provider directly. If you purchased insurance through Sportsnet Holidays, you can reach NIB via the following details.