Frequently Asked Questions
Sportsnet® Holidays’ travel packages come complete with your official tickets, itinerary, directions, point of sales contact, plus guides and maps to aid your sports travel experience.
Below are some commonly asked questions we receive from our patrons. If you can’t find the answer you’re looking for below, please email us or call +61 3 9482 9411 to speak to one of our event sales specialists.
About Sportsnet
Yes. We partner directly with organisations like the Rugby World Cup, Formula 1, MotoGP, Repco Supercars, Victoria Racing Club, etc. to get access to official tickets for our travel packages.
Through our official partnerships, we can receive tickets to events prior to public sale, and can continue to sell our allocation once events have sold out through other official platforms.
Our head office is located at 425 Smith Street, Fitzroy VIC 3065, and our opening hours are:
Monday: 8:30am – 5:30pm
Tuesday: 8:30am – 5:30pm
Wednesday: 8:30am – 5:30pm
Thursday: 8:30am – 5:30pm
Friday: 8:30am – 5:30pm
Saturday: Closed
Sunday: Closed
Sportsnet Holidays is proud to be an Australian Travel Industry Association (ATIA) accredited travel agency. As an industry-accredited agency, you can book with the confidence that Sportsnet’s travel packages and tours are credible and certified by Australia's peak travel industry body. ATAS Accreditation No: A17297.
Purchasing a travel package
We encourage you to book your travel packages online. The process is very simple, taking less than two minutes. Alternatively, you can call one of our event sales specialists to discuss your options and finalise your booking.
If a certain ticket category is available, you will be able to choose your desired quantity and add it to your cart. A sold-out message will appear if tickets are no longer available.
For packages that are not yet on sale, you can place a non-refundable deposit to secure first access to packages when they are available. The cost of your deposit will then be taken off the overall cost of the package.
Deposits are on a per-person basis, so you should select the number of deposits required based on the number of people in your group looking to purchase a package when they are available.
Once you have a deposit placed with Sportsnet, it can be used on any available travel package.
Some of our packages include access to specific grandstands or spectating areas, but selecting a specific seat online is not possible. However, you can contact us with your preference when ordering tickets and we will do our best to satisfy your request.
After you have confirmed your order, we cannot accept cancellations. Contact your event sales specialist for cancellation policies. Should you be unable to attend the event or in the case of the event cancellation, please check the terms & conditions in your purchase agreement.
We recommend you place a new order if you wish to book more tickets after your original booking has been processed. Should you wish the two orders to be sitting together, please contact your event sales specialist and we will do our best to accommodate your request.
Orders are not generally changeable. However, if you have a request please contact one of your event sales specialist by email or telephone.
We will generally never share personally identifiable information about you with third parties, excluding our official partnerships. Sportsnet may send personally identifiable information about you, including your email address, to other companies or people in special circumstances, such as:
- We have your consent to share the information;
- We need to share this information to provide to you the information, product or service you have requested;
- We respond to subpoenas, court orders or legal process; or
- We find or have reason to believe that your actions on our website violate website terms or conditions or are in violation of law.
View our complete privacy statement here. http://sportsnetholidays.com/privacy-policy/
Yes, for online purchases, the maximum is 10 Official Ticket Packages per transaction. For transactions of more than 10, please contact our team by submitting a form, calling or emailing.
Stolen, destroyed or lost physical tickets cannot be replaced. If you have misplaced an electronic ticket, your sales specialist may be able to resend your ticket.
Yes, please contact our corporate event sales specialist via email at cdarcy@sportsnetcorp.com or via phone at +61 3 9482 9411
Our event sales specialists are here to help you with all your travel needs. Complete the form below, call or email and an event specialist from Sportsnet will contact you to help you find the right package for you.
Shopping cart
The cart is used for storing the tickets you reserve before proceeding to the checkout. After adding tickets to your cart, you can easily remove them or change the desired number.
Find the tickets you want, enter the desired number of travellers, and then click the “Add to Cart” button.
On the cart page, there is an option to the right of the item giving you the option to remove it from your cart.
Shipping
Depending on the event you are attending, you may receive a physical ticket or digital ticket to the event. Sportsnet aims to send all tickets to our guests 7-10 days prior to your trip, unless otherwise specified. Any physical documentation will be couriered to your shipping address 7-10 days prior to your trip and left at your address if nobody is there to accept it. Please note that this cannot be a PO box and must be located in Australia. You can also elect to pick up your documentation from your hotel upon arrival.
No, we do not ship to residential addresses outside of Australia. If your shipping address is outside of Australia, your documentation will be sent to your hotel to be collected upon arrival.
No, shipping is not available to P.O. Boxes.
For online transactions, your shipping and billing address must be the same.
Yes. If you need your tickets delivered to an address other than the invoice address, please contact us with details. For online transactions, your shipping and billing address must be the same.
Payment
We accept credit card payment and bank transfers. To pay via bank transfer, you will first need to receive an invoice from one of our event sales specialists.
Our payment platform is fully secured. An "SSL" (Secure Socket Layer) connection exists between your browser and the server. This means that data is transferred only after being encrypted and thus cannot be abused by third parties. Your personal data is only used to carry out your order.
Our server guarantees the highest possible level of encryption currently available.
Should you prefer not to transfer your data over the Internet despite our high security standards, we would be happy to accept your credit card information by telephone or email.
As soon as your order has been confirmed, your credit card account will be debited with the amount due as per your booking.
Once you have successfully placed your order by email or telephone, an invoice will be emailed to you as a pdf file. The invoice states the date the payment is due.
Please use one of the following options to finalise your order:
- Try again, perhaps with another credit card.
- Fill out and return a credit card authorisation form (available on request from our sales department).
- Contact your sales representative for assistance with the purchase.
- Payment by bank transfer.
- Contact your bank to authorize the payment.