SPORTSNET HOLIDAYS BOOKING TERMS & CONDITIONS
These Booking Conditions set out the terms on which you contract with us for the delivery of travel arrangements for your trip. By making a booking with us, you acknowledge that you have read, understood and agree to be bound by these Booking Conditions. We reserve the right to change these Booking Conditions at any time prior to you making a booking request.
“You” and “Your” means all persons named in a booking (including anyone who is added or substituted at a later date). “We”, “us”, “our” “Sportsnet” and “Sportsnet Holidays” means Sportsnet Corporation Pty Ltd.
A booking request is accepted when we issue a written booking confirmation and you have paid the first required payment. It is at this point that a contract between us and you comes into existence subject to these Booking Conditions. We reserve the right to decline any booking at our discretion. No employee of ours other than a director has the authority to vary or omit any of these Booking Conditions or to promise any discount or refund.
We commence providing services to you as soon as we accept your booking. This includes (often significant) work undertaken prior to travel to arrange and coordinate the delivery of your travel arrangements. The services we provide to you are limited to (a) the arrangement and coordination of your travel arrangements; and (b) the delivery of travel arrangements which we directly control.
PRICES & EXCLUSIONS
Unless otherwise stated, prices stated are in Australian Dollars ($AUD) and are current at the time of publication. The most up to date pricing is available on our website. The price includes those services as per the published itinerary.
International and domestic airfares and airport/hotel transfers are not included unless specifically stated. Costs associated with passports, visas, vaccinations, insurance, meals (other than those stipulated), emergency evacuation costs, gratuities, and all items of a personal nature are not included.
If a price is listed in a foreign currency, required payments will be converted and invoiced in Australian Dollars ($AUD). The exchange rate in effect at the time of deposit, stage payment and/or final payment will be applied.
If a price reduces or is discounted after you have confirmed your booking, this reduced rate will not be applied to your booking. Please note that if you cancel a booking to obtain a discounted rate, cancellation charges will apply in accordance with these Booking Conditions.
We reserve the right to surcharge the cost of your booked travel arrangements prior to commencement for circumstances beyond our control such as currency devaluation, fuel or airfare surcharges, or the imposition of new or amended Government charges.
We will not surcharge for currency fluctuations once full payment has been received by us.
Please note that we may not hold any services for you until we receive payment of your initial payment, meaning that services may become unavailable or prices may increase, in which case you will be responsible for paying the increased price, and we will not be responsible if services become unavailable.
Unless otherwise stated, payments are required as follows:
Land Component within Australia: (excludes flights)
- Days from Event: 90+ | 25% due within 7 days of booking | Full Payment due 90 days prior to Event date.
- Days from Event: 30 – 90 | Full Payment due within 7 days of booking.
- Days from Event: Within 30 | Full Payment due immediately to confirm booking.
Land Component International: (excludes flights)
- Days from Event: 180+ | 25% due within 7 days of booking | 25% due 180 days prior to Event date | Full Payment due 90 days prior to Event date.
- Days from Event: 90+ -180 | 50% due within 7 days of booking | Full Payment due 90 days prior to Event date.
- Days from Event: 30 – 90 | Full Payment due within 7 days of booking.
- Days from Event: Within 30 | Full Payment due immediately to confirm booking.
Land component payment requirements may vary from time to time dependent on individual supplier payment terms and conditions.
- Domestic | full payment due immediately to confirm booking.
- International | full payment due date dependent on individual airline’s terms and conditions.
CANCELLATIONS BY YOU
If you wish to cancel your trip, we require written notice by any reasonable means (email preferred).
Subject to the terms of this provision, if you cancel your booking we will not be obliged to refund any monies paid. In very limited circumstances we may at our discretion provide a partial refund, which will be less administrative and other reasonable expenses we have incurred.
We will also refund payments made for services that we have not confirmed by the time you give notice of cancellation.
No refunds, exchanges or credits will be given in circumstances where (a) your travel arrangements are considered to have begun (for example, where a tour has commenced); (b) for any unused services; or (c) you have embarked on the trip or where you have agreed that payment(s) are non-refundable.
You agree that these refund terms are reasonable, represent a genuine pre-estimate of our loss and are required to protect our legitimate business interests.
For group departures, a transfer of a confirmed booking to another departure date is deemed to be cancellation of the original booking.
ILLNESS PREVENTING TOUR COMMENCEMENT OR CONTINUATION
If due to any illness, suspected illness or failure to satisfy any required tests (such as a temperature test in relation to Covid-19):
- an airline or other common carrier refuses you carriage;
- a hotel or vessel refuses to accommodate you; or
- we or our suppliers (acting reasonably) exclude you from the trip
and you are consequently prevented from commencing or continuing your trip, then:
- if you have already commenced your trip, we will provide you with reasonable assistance to arrange alternative travel arrangements or to continue the trip. This will be at your cost.
- if you have not commenced your trip then we regret we will not be in a position to provide such assistance.
We will not be liable to refund the cost of your trip (or any part of it) because we would have already paid (or committed to pay) suppliers and we would have already performed significant work preparing for the delivery of your trip and servicing your booking.
We will not be responsible to you for any loss or expenses incurred in connection with your booking (for example, airfares and visa expenses) if you are prevented from commencing or continuing your trip in these circumstances.
CANCELLATIONS BY US
Force Majeure – Prior to travel
If your travel arrangements cannot proceed due to flood, earthquake, war or civil strife, acts of terrorism, hurricane, cyclone, industrial disturbance, strike, fire, lock-out, epidemic, pandemic, failure or delays of scheduled transportation, or any law, order, decree, rule or regulation of any government authority (including quarantine requirements or government travel advisories), or for any other reason beyond our reasonable control (Force Majeure), we may elect to:
- reschedule your travel arrangements, in which case we will issue you with a credit equal to amounts paid; or
- cancel your travel arrangements, in which case our contract with you will terminate.
If we cancel your travel arrangements, neither of us will have any claim for damages against the other. However, we will refund payments made by you less unrecoverable third party costs and less fair compensation for work undertaken by us up until the time of termination and in connection with the processing of any refund.
Any credit issued by us:
- is not redeemable for cash
- is not redeemable against flights or travel insurance
Force Majeure – During travel
If we cancel your travel arrangements after your trip has commenced due to Force Majeure, we will provide you with a refund of recoverable third party costs only.
If we provide you with any alternative services or assistance where travel arrangements are cancelled due to Force Majeure, then you agree the amount to be refunded to you will be reduced by the value of these services and assistance.
If we cancel your travel arrangements for reasons beyond Force Majeure, you will be offered (at your election) a refund of all funds paid, or the offer of a trip of substantially equal or better quality if appropriate. Please note this provision does not apply to any curtailment, postponement or cancellation of an Event (see ‘Event amendments & cancellations’ below).
We will not be responsible to you for any expenses or loss you incur in connection with your booking if your travel arrangements are rescheduled or cancelled whether or not due to Force Majeure.
AMENDMENTS BY YOU
We will endeavour to accommodate amendments and additional requests. You acknowledge that these may not be possible to fulfil, and for group departures a transfer of a booking to a different departure is deemed a cancellation. An amendment fee of $100 will be levied to cover communication and administration costs for any changes to bookings. You will also be required to pay any additional costs charged by suppliers.
AMENDMENTS BY US
Prior to travel
Occasionally, we may need to make amendments or modifications to the itinerary and its inclusions and you acknowledge our right to do this. If we become aware of a significant change to your itinerary or its inclusions prior to the commencement of your trip (where the trip can still proceed), then we will notify you within a reasonable time.
You acknowledge that the itinerary, modes of transport, accommodation and/or the trip’s inclusions may need to change during your trip due to local circumstances beyond our reasonable control, including road conditions, poor weather, changes in transport schedules, and/or vehicle breakdowns.
Event amendments & cancellations
We will not be responsible or liable whatsoever for the non-appearance of any individual player or participant following you making a booking. The details of the Event shown in any material supplied by Sportsnet are correct at the time of publication, but it is your responsibility to check that no alterations have been made to the Event prior to making a booking. Sportsnet will not be liable for any omission by any person not employed directly by Sportsnet. You acknowledge that Sportsnet has no control over the Event and does not have any and cannot accept any liability for the actions or omissions of the organisers or operators of the Event or their servants, agents, or employees.
You acknowledge that the curtailment, postponement or cancellation of an Event will not be considered the cancellation of travel arrangements by Sportsnet. To the full extent permitted by law, we will not be liable for any direct or consequential loss, damage or expense caused by the curtailment, postponement, or cancellation of an Event. We give no warranties that the Event will take place at the time or place stipulated, or at all. We will not be liable to provide any refund if the Event is curtailed, postponed, or cancelled.
To the fullest extent permitted by law, we will not be responsible for any omissions or modifications to the itinerary or the inclusions due to Force Majeure or other circumstances beyond or control happening after we have accepted your booking. This includes any loss of enjoyment or distress caused by omissions or modifications.
If you are entitled to any compensation for any modifications or omissions, then you agree it will be reduced by the value of any alternative services we provide which you accept.
We will not be responsible to you for any expenses or loss you incur in connection with your booking resulting from any amendment or change to the itinerary or its inclusions.
No refunds will be made for of any travel arrangements not utilised, whether by choice or because of late arrival or early departure. This includes the failure of transport to operate according to schedule, which we disclaim responsibility for.
CLIENT NAMES – EXACTLY AS PER PASSPORT
For security reasons, airlines and our overseas suppliers require names to be given exactly as stated in your passport. If you do not advise the correct information and we have to re-issue airline tickets or other documentation, then you will be responsible for any fees charged (such as airline cancellation charges or re-issue fees) in addition to our own reasonable administration fees.
We strongly encourage that you are adequately insured for the duration of your trip. For some trips (including some Group/Escorted Tours) travel insurance is compulsory. We will advise you if this is the case.
We recommend comprehensive travel insurance to cover cancellation, medical requirements, luggage and additional expenses. Travel insurance can be booked through Sportsnet or directly with your preferred travel insurer. The choice of insurer is yours. We strongly suggest you purchase insurance at the time you pay your deposit. This is because cancellation fees and charges are payable from that time. We take no responsibility for the outcome of any insurance claim.
Sportsnet does not hold any policy of insurance to cover event cancellation. It is your responsibility to purchase a comprehensive travel insurance policy to cover any such cancellations.
We reserve the right to substitute hotels, vessels and other forms of accommodation with properties or vessels of a comparable or higher standard.
Whilst every effort is made to ensure your requested room type is available, we cannot guarantee the actual bedding configuration of the room. Requests are forwarded to accommodation providers and are subject to availability on the day of check in. All additional requests are also subject to availability and cannot be guaranteed by Sportsnet.
Please note that for some accommodation bookings we wait until seven (7) days prior to check in to submit guest names. In such a case your accommodation is reserved but your name will not yet be on file with the accommodation provider.
You are responsible for your conduct at the accommodation. If you cause damage to the accommodation (including your room and any common facilities), you will be required to pay for any damage prior to check-out or prior to the end of the visit (as applicable). If you fail to pay for damage prior to check-out or the end of the visit (as applicable) you must immediately pay the affected accommodation provider directly for such damage. You indemnify Sportsnet for any costs, expenses, or charges that Sportsnet incurs as a result of you damaging the accommodation.
A number of domestic and international airlines may be used in conjunction with a Travel Package and Group/Escorted Tour. All Airfares are subject to availability and will be subject to the terms and conditions of the airfare purchased.
It is your responsibility to contact the airline prior to departure as airlines have the right to reschedule or cancel flights. For significant delays, it is your responsibility to notify the third parties including but not limited to the transfer company, accommodation, tour company and Event organisers as no-shows or significant delays can result in involuntary cancellation. It is prudent to arrive to any significant Event a day ahead, especially if travelling internationally.
Many airlines charge extra for baggage handling and seat selection. We will endeavour to communicate these fees to you at the time of booking. In case we omit any of this information please feel free to ask us. Baggage is only included within published airfares where allowances are included. We will not include baggage fees where they are shown as extra.
The same applies for seat selection options, these are your personal responsibility. Sportsnet will make reasonable endeavours to ensure your seating preference, however it is at the sole discretion of the airline. We recommend confirming your seating request directly with the airline online, by calling the airline directly and/or at the time of check-in. Any access codes required will be provided.
Baggage allowance on flights differ from airline to airline, excess luggage can be expensive and is payable by you directly to the airline.
Tickets to Events are subject to the following conditions in addition to any conditions specified by the Event organiser:
- Tickets cannot be exchanged after purchase.
- Tickets are non-transferable.
- Tickets will not be refunded under any circumstances, including but not limited to, the non-appearance of any particular person, group or personality expected by the Ticket holder, whether expected to enter an Event or not and whether advertised or not, denial of access to an Event by the Event organiser, any adverse weather conditions or any circumstances beyond the reasonable control of the Event organiser.
- Any Ticket that has been lost, stolen, or misplaced before or during an Event that can be replaced, will incur a fee of $100 per person, per Ticket in addition to any fees imposed by service providers.
- Sportsnet is not obliged to replace a Ticket under any circumstance, including but not limited to loss or theft. The Event organiser reserves its rights, however, to replace a Ticket which has been lost or stolen and charge a fee for that replacement, in its sole and absolute discretion.
- Where Event Tickets are supplied to the customer, Sportsnet bears no responsibility for the location of seating within the Event venue.
- Any Ticket purchased and the Ticket holder’s entry to and presence at the Event is subject to these Booking Conditions and subject to any terms, conditions and limitations of liability imposed by the owners or operators of the Event and/or venue for which Tickets are sold.
- Tickets may not be advertised for resale on the Internet or in any other medium, resold, exchanged for a fee or reward or other valuable consideration or otherwise commercially dealt with. If a Ticket has been dealt with in contravention of this condition, the bearer of the Ticket may be denied admission.
- For many Events, Tickets are sourced under license from the Event organiser and rights holder and may include administration, royalties or distribution fees over and above face value of the Ticket. This is to enable you early access to the Event and to guarantee those Tickets under license. In some cases, Tickets may be sourced from another supplier. In many cases due to postponements of Events or cancellations of Events the Tickets and fees may only be carried across to and valid only for the next scheduled Event. This will be assessed and communicated to you on a case by case basis.
- Any authorised impression or map of the Event is provided as a guide only to the approximate locations of seating, viewing areas and other conveniences and attractions around the Event may not be drawn to scale. Sportsnet reserves the right to determine actual and final location of and details concerning seating, viewing areas and other conveniences and attractions without notice. Natural or other obstructions may impede viewing in some areas and the Ticket holder acknowledges and accepts that no reliance is placed on such impression or map of the Event when purchasing Tickets.
- Sportsnet will use reasonable endeavours to fulfill any specific requests to locate customers together however in the event they cannot be sat together, Sportsnet will not be liable for any failure to meet a specific request from its customers or travel agents.
Travel Packages and Group/Escorted Tours including Tickets obtained from Sportsnet may not be used for advertising or promotional purposes, as competition prizes or trade incentives, nor may they be used in raffles, lotteries or draws whether for commercial or charitable purposes without the prior written authority of Sportsnet and the Event Organiser which may withhold such authority at its sole discretion.
Within Australia, all Tickets and Documentation are sent via courier to your nominated street address approximately one (1) to two (2) weeks prior to the Event. Courier fees for bookings within Australia are included in all Travel Package and Group/Escorted Tour inclusions. Please note in most circumstances no signature is required and the courier will leave your documents in a safe place should you not be home. You will receive an email or phone call prior to delivery to advise you of the estimated delivery date.
For customers residing outside of Australia, documents will be made available upon arrival at your Accommodation or at a designated pick up point. Alternatively, an international courier fee is payable at your cost and can be quoted for documents to be forwarded to your nominated street address.
Documentation may be sent as an e-ticket to your nominated email address. Please ensure that you have access to your e-mail whilst travelling.
It is your responsibility to check all travel documents and obtain all Documentation for your trip. The name/s supplied to Sportsnet must be exactly what appears on the passports (including any middle name), passengers can be refused boarding at time of departure if names differ.
Documentation including Tickets will not under any circumstances be issued prior to receipt and bank clearance of final payment.
PASSPORTS, VISAS & VACCINATIONS
It is a requirement that you hold a valid passport and any required visas for your trip. It is your responsibility to ensure that you are in possession of the necessary documentation to comply with the laws and regulations of the countries to be visited. It is your responsibility to obtain vaccinations and preventative medicines as may be required for the duration of the trip. Any information provided by us is given in good faith.
HEALTH & FITNESS
It is your responsibility to ensure that you have a suitable level of health and fitness to undertake the trip of your choice. We will not be responsible for any damage, injury, death or loss of any kind arising from your failure to fully disclose relevant medical information.
If you suffer from a medical condition which may reasonably be expected to increase your risk of needing medical attention, or which may affect the normal conduct of the trip, then you must advise us at the time you make your booking request.
We may request you to provide an assessment of your medical condition from a qualified medical practitioner. If no assessment is provided or if the assessment indicates that you will require special assistance from personnel which we cannot reasonably provide, then we may cancel your booking. We will provide you with a full of refund of payments made.
We reserve the right to cancel your booking if any changed or non-disclosed medical conditions mean that you will require special assistance which we cannot reasonably provide.
We strongly suggest that your travel insurance policy includes comprehensive cancellation coverage.
In some circumstances, we offer a matching service for solo travellers who are willing to share twin accommodation, saving on single supplements. Only travellers of the same sex will be matched. There are no guarantees that a match will be possible and we do not warrant the suitability or characteristics of any persons we match. Please do not request a room-match if you snore. Please note that a person we match you with is not responsible to provide any assistance to you. If we are unable to find a match, single supplements will apply.
AUTHORITY ON TOUR
When joining a group tour, you undertake to conduct yourself in a manner conducive to good group dynamics. If you act in a manner that threatens or disrupts the safety or enjoyment of others on the tour, the tour leader may, acting reasonably, require that you leave the tour. You will not be entitled to any refund for unused services and you will be responsible for any additional costs you incur.
Some trips are based on a minimum number of passengers travelling. We will advise you prior to confirming your booking if this is the case. If a trip fails to satisfy minimum numbers, the trip may be cancelled. If the trip is cancelled, we will at your election refund you all payments made or credit payments towards alternative arrangements. We will not be responsible for any other travel arrangements affected by, or any additional costs incurred, as a result of cancellation.
Special dietary requests are required to be notified to us at the time of booking. Although we will use reasonable endeavours to accommodate requests, we cannot guarantee requests will be met by suppliers. It is your responsibility to check that meals and beverages do not contain any allergens. We expressly disclaim any liability for meals or beverages that contain allergens.
We are not responsible for any additional activities or excursions which are not included in the booked itinerary or which we sell as agent for the principal operator. Any advice or recommendation made by a guide or local representative does not make us responsible.
ACCEPTANCE OF RISK
You acknowledge that travel involves personal risks which may be greater than those present in your everyday life. This could be as a result of the adventurous nature of your trip or the visiting of destinations which present geographical, political or cultural risks and dangers.
You should consult guidance issued by the Department of Foreign Affairs and Trade (DFAT) applicable to the destinations within your itinerary. You acknowledge that your choice to travel is made having had the benefit of DFAT guidance, and you accept any additional personal risks associated with your travel. To the fullest extent permitted by law, we disclaim any liability for these risks.
Services supplied by independent suppliers
Where a third party over whom we have no direct control (Independent Supplier) is the supplier of travel arrangements that form part of your trip, you acknowledge that our obligations to you are limited to taking reasonable steps to select a reputable Independent Supplier and arranging for them to provide those travel arrangements to you. Independent Suppliers over whom we have no direct control include but are not limited to airlines, railway and cruise operators, hoteliers, independent transport companies (i.e., vehicles not operated by us) and common carriers.
We act as an intermediary only and you will be subject to the terms and conditions of the Independent Supplier. Any disputes between you and the Independent Supplier are to be resolved between you and them.
To the fullest extent permitted by law, we will not be responsible to you for any loss, damage, personal injury or delay attributable to the actions or omissions of an Independent Supplier.
Services we directly supply
To the extent only that we are the principal supplier to you of travel arrangements or other services which we control, then we will provide those travel arrangements and services with reasonable skill and care.
We will only be responsible for our employees in the course of their employment, and for our agents and suppliers (where we are not the supplier’s agent or an intermediary for an Independent Supplier) if they were carrying out the work we had asked them to do.
We will not be responsible for any loss, damage, claim or expense caused by the acts or omissions of yourself, of any other third party not connected with the provision of the travel arrangements or services, or due to an event of Force Majeure.
While we endeavour to meet scheduled arrival and departure times, we cannot guarantee this. We will not be responsible for any loss or additional expenses you incur for any missed connections/services attributable to delays.
General liability limitation
You acknowledge that travel arrangements or services which comply with local laws and regulations will be deemed to have been properly performed, even if this would not be considered the case in Australia.
Australian Consumer Law and corresponding legislation in State jurisdictions in certain circumstances imply mandatory conditions and warranties into consumer contracts (“Consumer Warranties”). These Booking Conditions do not exclude or limit the application of the Consumer Warranties. Other than the Consumer Warranties, we disclaim all warranties.
To the fullest extent permitted by law, our maximum liability to you under these Booking Conditions, in tort (including negligence) or at law is limited to arranging for the travel arrangements to be resupplied or payment of the cost of having the travel arrangements resupplied.
In the event of a problem with any aspect of your travel arrangements you must tell us or make our representative or our local supplier aware of such problems immediately.
We will only consider and be responsible for claims made against us where we or our suppliers have had the opportunity to put things right on the ground. If you notify us of a problem during travel and we haven’t resolved it to your satisfaction, then you must make any claim in writing within 30 days from the end of your travel arrangements.
Any dispute between you and Sportsnet must be referred to a mediation process (as agreed between you and us or as otherwise determined by the Chair of the Resolution Institute) and such process exhausted without resolution before any party has recourse to commence legal proceeding.
If you place a booking on behalf of another party, you represent and warrant us that you are duly authorised to provide the agreement and consent of the other party to be bound by these Booking Conditions. You agree that you will be responsible for any loss or damage we incur if this is not the case.
When on tour, we may take photographs or make recordings of you and your activities that identify you. We reserve the right to use any images and/or recordings for promotional and marketing purposes. You consent to this use and acknowledge you will not be entitled to any payment or other compensation. If you do not consent to the use of your image or likeness, please advise us as least 21 days prior to the commencement of your tour.
The contract between Sportsnet Corporation Pty Ltd trading as Sportsnet Holidays and you is governed by the laws of the State of Victoria, Australia. Any disputes shall be dealt with by a court with the appropriate jurisdiction in Victoria.
If any provision of these Booking Conditions is found to be unenforceable, then to the extent possible it will be severed without affecting the remaining provisions.
Updated: 4th December 2020